Introduction

APEXOne Fintech Private Limited strongly believes in a sincere and transparent approach to its users. 

You trust and love us and we would never put growth before trust. This policy document aims at minimizing 

instances of customer complaints, grievances and disappointments via channelized approach, review and

redressal. The self-review will be of help in identifying shortcomings in the product features and service 

delivery. If you’re disappointed, then at some point in time we’ve not done a great enough job.

APEXOne’s policy on grievance redressal follows the under noted principles.

• Our users are to be treated fairly at all times.

• Complaints or concerns raised by users are dealt with an open mind, with courtesy and in a timely

manner.

• Users are informed about the channels to escalate their complaints, concerns and grievances

within APEXOne and their rights if they are not satisfied with the resolution of their complaints.

• APEXOne will take care of all complaints efficiently and fairly asthey value each user.

• All employees at APEXOne must work in good faith and without prejudice to the interests of

the users.

We understand that customer grievances can happen due to multiple reasons. It can be because of the gap between the promised service levels and the service levels actually offered. Since we are dealing with humans, a lot of grievances can arise due to the attitudinal and the way communication gets done. It can also happen due to the actual errors across the system.

Users have complete authority to file complaint/ share feedback if they are disappointed by ser- vices 

rendered by APEXOne. They can give their complaint/ feedback in writing, email, or on apexone.co.in. If user’s 

dilemma is not resolved within the given time or if they are not satisfied with the solution provided by APEXONE,

they can approach

our tiered redressal system with their complaint or other legal avenues available for grievance redressal.

In order to make APEXONE redressal channels more meaningful and effective, a structured system has been put in place. This system will ensure that the complaints are redressed seamlessly and well within the stipulated

timeframe.

Awareness of Grievance Redressal System

At APEXONE, the users’ experience is what we deliberate and focus on. This is why we listen and take the time to know our users and take their concerns seriously. Going skin-deep to analyse and scrutinize, how you would feel from the time you step-in to apexone.co.in till the time you’re done, helps us evolve and enhance our 

services. If a user has found our experience simple and incredible, we know we are doing something 

worthy. However, when a user is concerned or has complaints, we do everything we can to fix it and make 

it right.

Sensitizing staff on handling complaints

Our staff undergoes regular training to ensure that consumers queries and grievances are handled properly. 

They are encouraged to work in a manner which helps us in building the consumer trust and confidence.

This reflects in both the operations as well as the customer communications.

Top reasons behind the consumer queries are analysed and worked upon in a way which aims at removal of these 

reasons from the root. This helps in improving the overall quality of the service levels gradually.

How to reach APEXONE

For Affiliate Marketing Programs, Related Issues:

• You can write to us at care@apexone.co.in and Phone number: 05842796874

• If the resolution you received does not meet your expectations, please write to us at

support@apexone.co.in

• If you are still not satisfied, please write to: Grievance Officer

Address: APEXONE Fintech Pvt. Ltd, 215, Parasan, Veerpur, Lakhimpur Kheri, Lucknow Zone, Uttar Pradesh, India

For other queries

• You can write to us at info@apexone.co.in or contact at 05842796874

First response to a user’s query/ concern 24hrs

• Follow-up queries 48hrs

• Escalated cases 7days

• Customer grievances 21days

Please contact Customer Care from 6 am to 8 pm all 7 days.